Returns Policy

At, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that there may be instances where you need to return a product. Please read our Returns Policy carefully to ensure a smooth return process.

1. Return Eligibility:

  • Items must be returned within 14 days of receipt.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Personalized or customized items cannot be returned unless there is a manufacturing defect or an error on our part.

2. How to Initiate a Return:

  • To initiate a return, please contact our Customer Service team at
  • Provide your order number, the name of the item you wish to return, and the reason for the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original method of payment within 14 days.

5. Exchanges:

  • We currently do not offer direct exchanges. If you need a different item, please follow the return process and place a new order.

6. Faulty or Incorrect Items:

  • If you receive a faulty or incorrect item, please contact our Customer Service team immediately for assistance.
  • We will arrange for the return shipping and provide you with a replacement or a full refund, including return shipping costs.

7. Statutory Rights:

  • Your statutory rights as a consumer are not affected by this policy. Our policy is in accordance with the Consumer Contracts Regulations 2013 and other applicable UK laws.

Contact Information:

DecomattersUnit 11 Sidings CloseWolverhamptonWV11 3DR


Please note that this Returns Policy is subject to change, and any updates will be reflected on our website. It is advisable to review this policy periodically.